Refund policy

Our 30-day guarantee

If AVA is not right for your athlete, contact us within 30 days of your purchase and we will refund that payment in full. This applies to first payments on monthly and annual memberships, including Founding 25, Founding 10 and Complete Player 360.

How to request a refund

Email globallionsm@gmail.com from the address on the account, with the athlete's name and the date of payment. Our order process is conducted by Paddle.com, our Merchant of Record, so refunds are issued by Paddle to the original payment method. Approved refunds are usually processed within 5 business days and can take a further 3 to 10 business days to appear, depending on your bank.

Renewals and cancellations

You can cancel a membership at any time from your account or by emailing us. Cancelling stops future billing and keeps access until the end of the period you already paid for. If a renewal charges unexpectedly, contact us within 30 days of that renewal and we will refund it.

Partial periods

Outside the 30-day window we do not routinely refund unused time, but we review individual cases — illness, injury, relocation or a genuine billing error — in good faith. Where AVA ends a membership for a reason other than your breach of our terms, we refund the unused portion of the current period.

Questions

Write to globallionsm@gmail.com. See also our terms and conditions and privacy notice.